FAQ

Which methods of shipping do you provide?

We use UPS, FedEx, and USPS for shipment. During the checkout process, you may choose the shipment speed and carrier.

How do shipping expenses get calculated?

The weight of your order, the delivery location, and the chosen shipping mode are used to calculate the shipping cost. The delivery fee will be displayed to you before you complete your transaction. Ground shipping is free for every order after $450. There would be a shipping cost if it is a heavy machine.

Our cut-off Schedule? 

The cut-off for overnight shipment has a specific time; after 6 pm, your package will not arrive the first thing in the morning.

Shipping Location?

We ship to all 50 states. The state and shipment type selected at checkout determines the shipping charges and delivery timeframes.

Can I track my order?

As soon as your product ships, you will receive an email with a tracking number. Using this tracking number, you may track the progress of your package on the carrier's website.

What kinds of payments are accepted?

Major credit cards such as Visa, MasterCard, American Express, and Discover are accepted for payment. PayPal is also accepted for online orders.

Is the data I provide for payments secure?

Indeed, we are concerned about your security. All credit card transactions are handled securely over encrypted channels to safeguard your information.

Returns and Exchanges

How can I exchange or return an item?

Please get in touch with customer support at customerservice@bitefix.com to get a Return Merchandise Authorization (RMA) number to start a return or exchange. Returns without an RMA number might not be accepted.

We do not accept used parts, tools, accessories, and machines even if they are within 30 days of when you purchase the item.

Returns must be sent in the original packaging and accompanied by proof of purchase. Customers are responsible for return shipping fees unless our error causes the return. We appreciate your understanding that customers are responsible for the return shipping charges unless there was an error on our part.

What is your warranty policy?

The majority of items offer a one-year guarantee against defects in materials and workmanship. Product-specific warranty details are provided at the time of purchase.

Please email us at customerservice@bitefix.com with proof of purchase and the specifics of the problem so we can submit a warranty claim. Depending on the product, we can set up an inspection, repair, or replacement.

How long does handling a warranty claim or return take?

Our aim is to handle warranty claims and returns with efficiency. Once we receive the returned item, we will need approximately seven business days to conduct a thorough check or evaluate the warranty claim.

What happens if the item I receive needs to be fixed or corrected?

Please notify us right away if you receive an erroneous or damaged item. We will arrange refunds or exchanges based on the circumstances. If possible, please save the original packing for inspection purposes.